In Madagascar, the job of remote secretary has been booming for the last ten years: what are the reasons? How to become a remote secretary?
What profile for a tele-secretary in Madagascar?
Madagascar is full of real talents in the web professions, the requests for remote secretarial jobs are accumulating. Are the skills always there? What is the reliability of the recruited profiles? Zoom on the profile and sourcing of teleconsultants in Madagascar.
Advantages of the tele-secretary profile in Madagascar
Roles of the tele-secretary
Filing administrative documents, managing the agenda, taking care of the telephone reception or data entry: this is the daily life of remote secretaries.
The remote secretary is at the service of an independent person or a company, this professional accompanies his client in the various tasks that the latter can freely delegate in order to concentrate more on his own job.
Good European culture
Above all, the profiles of the tele-secretaries have a good European and general culture, this is explained first of all in the rooting of the traditions of other cultures in the history of the country.
The Red Island benefits from a good European culture, the French language being spoken by many nationals as well as the mother tongue. From the early school years, students are encouraged to use the language of Molière in the major cities. Moreover, it is widely used in everyday life, press, radio, television, etc. It should be noted that the small time difference between Madagascar and European countries is a great advantage.
Young people at ease with the Internet and social networks
The young people of generation X and Y are familiar with communication tools and social networks. This concerns young people in the capital, who are particularly advantaged by wide access to the Internet and social networks (TikTok, Facebook, Instagram, YouTube). There is therefore little digital divide between practices elsewhere and those in Madagascar.
Corporate training: make up for the lack of tele-secretarial schools?
Elsewhere, this position is usually filled after a CAP secretary (or BEP, or BTS) training. In Madagascar, holders of such diplomas often apply for positions as executive secretaries or accountants, either in the administration or in the private sector.
It is noted that the occupants of the positions of remote secretaries are from a general education of Baccalaureate and then license +3 (communication, management, tourism, language, law, management).
Today, private universities are pushing young people to become professional in the field of multimedia, in view of the diversity of web professions (computer graphics, application development and website creation).
However, training in web writing or tele-assistance, for example, is not yet widely available. Large telecommunication groups are launching internal initiatives to guarantee customer service to young university graduates.
What is a tele-medical secretary in Madagascar?
She is an assistant in Madagascar, accompanying her client, a health professional abroad, to ensure administrative missions:
- Make appointments and ensure a telephone permanence
- Enter and file documents
- Manage the doctor's agenda.
The medico-administrative assistant at home has spread especially since the Covid-19 health crisis. The main outlets are the medical or paramedical professions and the medical secretarial platforms.
Recruitment of tele-secretaries and SIHAN Agency Madagascar
All the skills you need for quality customer service
At SIHAN Agency, our tele-secretary profiles are recruited primarily for their interpersonal skills in three specific languages (written, oral and comprehension):
- French
- English
- Spanish.
Our tele-secretary teams benefit from the experience of a multilingual team leader. This is a specialized profile, trained in the company itself, in order to use the same methods in managing customer relations.
Polyvalence
Our multi-skilled profiles are trained for multi-tasking positions. Each profile is able to respond perfectly to the requirements of the teleworking jobs.
The expertise in call center and specific knowledge in administration complete the internal training. The recruited profiles are initiated to the codes and good practices of the sectors of online commerce, medical and paramedical, pharmaceutical industry, legal, real estate etc.
Why choose Sihan Agency Madagascar?
Our advantages in three points
Our company SIHAN Agency stands out firstly by its team of experienced professionals (at least 5 years of proven experience).
Secondly, it is recognized by its satisfied customers as a true multilingual and transparent virtual assistance platform.
Thirdly, Hasina Razafindramanitra's agency makes every effort to fully satisfy each client. It is even the heart of the priorities of our agency:
- reactivity, punctuality, assiduity, teamwork
- career development
- 24 hours a day, 7 days a week availability
- secure material means: comfortable premises, high-performance computer equipment, secure Internet connection and electricity.
SIHAN Agency MADAGASCAR is your specialist in tele-secretariat and telephone permanence of company.
Recruitment process
After the CV is received and carefully screened, the candidate is called for an interview with the manager and the CEO.
The future personal secretary has a final interview with the client to analyze his affinity with the client's culture. The recruitment and collaboration outsourcing process offers a quality service that meets international standards. With considerable time savings.
Leadership focused on excellence
The founders of the agency cultivate excellence in their way of life, and share it within their team of managers.
This continuous search for excellence aims to offer added value to companies wishing to improve their customer relations, partners of our agency for years.
Are you looking for a profile for a tele-secretary? You are part of the entrepreneurs who benefit today from the possibilities of outsourcing your time-consuming tasks!
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